Privacy policy

Privacy Policy

Last updated: October 08, 2026

At Fresh House, accessible from freshhouse.store@outlook.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Fresh House and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you visit Fresh House, register an account, place an order, or contact us, we may collect certain information about you, including:

  • Personal Identification Information: Name (Mikaela Gagovska), email address (freshhouse.store@outlook.com), phone number (+61 420 124 738), and billing/shipping address (59 Helen Street, Sefton, New South Wales, postcode 2162).

  • Transaction Information: Details about payments to and from you and other details of products you have purchased from us.

  • Log Data & Device Information: Information about your browser, IP address, time zone, and some of the cookies that are installed on your device.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Fulfil orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

  • Communicate with you, including for customer service, updates, and other information relating to the website, and for marketing and promotional purposes.

  • Screen our orders for potential risk or fraud.

  • Improve, personalise, and expand our website.

3. Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example, we use Shopify to power our online store. We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

4. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

5. Your Rights

If you are a resident of certain regions (such as the UK or EU), you have data protection rights. If you wish to be informed about what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

6. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at freshhouse.store@outlook.com or by mail using the details provided below:

  • Store Name: Fresh House

  • Contact Email: freshhouse.store@outlook.com

  • Contact Phone: +61 420 124 738

  • Responsible Person: Mikaela Gagovska

  • Address: 59 Helen Street, Sefton, New South Wales, postcode 2162